L & M MANAGEMENT’S
TECHNICAL COMPLIANCE
Minimum Standards: We undertake to conduct our work in accordance with the housing code and NHBRC’s Technical Requirements. To achieve this successfully, we demand competent performance, and anticipate the highest level of personal service from our inspectors as a minimum standard.
Behavioral Standards: We do not tolerate or allow arrogance or insobriety under any circumstances, and our inspectors are a pleasure to work with.
Client Relationships: Our Inspectors are trained to build deeper and stronger relationships with our Clients.
Training Capacity: We have access to and provide ongoing, advanced training on all aspects of being Inspections, incorporating the minimum standards required by the NHBRC. Practical training is followed by ‘apprenticeship mentor inspections’, and on satisfactory completion of these, Inspector status is granted.
Professional Technical Back-Up: We have recourse to not only Engineers, Building Inspectors, Quality Assessors and Architects on the Technical aspects, from Head Office, but also to the major representative bodies within the building industry.
Work Ethic: We take the responsibility of delivering quality work very seriously – Our inspectors must do it right the first time – quality must be an obsession. They are trained to demonstrate an eagerness to always comply with or exceed actual agreed requirements.
Communication: Our inspectors are further trained to ensure that the quality of their service is also reflected in their thinking, behaviour and well co-ordinated communication. In order to ensure 24hr electronic, efficient communication, ADSL phone lines will be installed.
Administrative Function: Over and above the technical backing that we have access to, within our organization we have a strong administrative system, and each inspector is equipped with a cell and laptop, with 24hr ADSL internet access. One Administrator will be responsible for every four inspectors.
Quality Control of Inspections and Materials:
L & M Management shall implement an effective and economical programme to ensure that all quality requirements are met. Satisfaction throughout all stages of construction, from inception to delivery, together with photographic evidence, will be produced to satisfy any contractual requirements, that do not form part of our existent systems at this stage.
Standards of Practice and Inspection
Objectives: L & M Management upholds its culture and ethics to ensure that our code of conduct and our standards of practice are adhered to and upheld. Highly experienced inspectors who are not only conversant with the NHBRC technical Manuals, but also can interpret Act 95 of 1998, will be utilized for these inspections.
Backup: Building Construction is a very rapid process, and should there be any absence of an inspector on site, this could result in non-compliances. L & M Management will ensure that an inspector is available at all times. Inspectors will also look out for any unregistered builders, in terms of Section 10 of the legislation, as any work completed by them shall be construed to be non-compliant.
Management: Technical Staff will be managed by a well-trained Technical Specialist. The person is conversant with the Act, and the Homebuilding Technical Manual. Management strategy will be to employ from time to time, unannounced site visits, so as to check and regulate the quality of inspections carried out.
Inspector Criteria or Recruitment: We will also attempt, in terms of our policy of social responsibility, to utilize trainees from Technicons and Universities, under a mentor in that area.
Housing Code: (Provision of the housing consumers protection measures act 95 of 1998) National Housing Code part 3 of chapter 3: The act provides for a services provider (quality assurer) to satisfy the objectives of the quality assurance service.
